Privacy Policy

Effective Date: [Insert Date]

1. Introduction

You First Support Services ("we," "our," or "us") is committed to protecting and respecting your privacy. This policy outlines how we collect, use, and safeguard your personal data when you interact with us, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We may collect and process the following types of personal data:

• Identity Data: Name, date of birth, and other identifiers.
• Contact Data: Address, email address, and telephone numbers.
• Health and Support Data: Information related to your health, care needs, and support services.
• Financial Data: Bank account details and payment information.
• Technical Data: IP address, browser type, and other technology on the devices you use to access our website.

3. How We Use Your Information

We use your personal data to:

• Provide you with our support services.
• Manage our relationship with you.
• Comply with legal and regulatory obligations.
• Improve our services and website

4. Legal Bases for Processing

Our processing of your personal data is based on:

• Consent: Where you have given clear permission.
• Contractual Necessity: To fulfill our obligations to you.
• Legal Obligation: To comply with laws and regulations.
• Vital Interests: To protect your life or health.
• Legitimate Interests: To manage our operations effectively.

5. Data Sharing

We may share your data with:

• Healthcare professionals and other support services.
• Regulatory bodies and authorities.
• Third-party service providers who assist us in delivering our services.

All third parties are required to respect the security of your personal data and to treat it in accordance with the law.

6. Data Security

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. These measures include:

• Encryption of data.
• Access controls.
• Regular security assessments.

7. Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes we collected it for, including for legal, accounting, or reporting requirements.

8. Your Rights

Under data protection laws, you have rights including:

• Access to your personal data.
• Correction of inaccurate data.
• Erasure of your data.
• Objection to processing.
• Data portability.
• Withdrawal of consent.

To exercise these rights, please contact us using the details below.

9. Contact Us

If you have any questions about this privacy policy or our data practices, please contact:

Data Protection Officer

You First Support Services

[Insert Address]

Email: [Insert Email Address]

10. Complaints

If you are not satisfied with our response to your concerns, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Information Commissioner's Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline: 0303 123 1113